The GDPR-compliant Tidio alternative from Germany
Do you need yet another live chat that someone has to staff, or a bot that answers questions automatically from your content? Mignuti Chatbot is the grown-up SMB chatbot for the DACH region: your own server in Germany, DPA and EU AI Act notice out of the box, team roles on every plan — embedded in 60 seconds.
| Criterion | Freemium live-chat tools (e.g. Tidio) | Mignuti Chatbot |
|---|---|---|
| Approach | Live chat + simple bots | Knowledge bot: answers from your content (PDF / URL / Q&A) |
| Answer source | Scripted/rule-based or add-on AI | Only from your data, with source citations — no internet access |
| Data residency | mostly US/global hosting | Own server in Germany (netcup), EU |
| DPA / GDPR | often no DACH DPA by default | DPA included, public sub-processor list |
| EU AI Act (Art. 50) | disclosure to add yourself | Unblockable AI notice built into the widget |
| Team roles | often limited on free/entry tiers | Four roles (Owner / Admin / Editor / Viewer) on every plan |
| Agency / white-label | rarely a reseller model | White-label, multi-project, 20 % recurring |
| Pricing model | Freemium, feature-gating as you scale up | Try it free · Lite from 9 €/month, team seats included |
| Support | English, US time zone | German-speaking, EU time zone |
The middle column describes general tendencies of freemium live-chat tools and is not a binding feature comparison of any single provider. As of 2026-09 · no warranty — please verify the current details directly with the respective provider.
FAQ
Is Mignuti Chatbot a good Tidio alternative?
If you are not looking for a classic live chat but a bot that answers visitor questions automatically from your own content — around the clock, without staff — then yes. On top of that: EU hosting in Germany, a DPA and the EU AI Act notice out of the box, four team roles on every plan, and an agency/white-label model.
What is the difference from a live chat like Tidio?
A live chat connects visitors with staff — so it needs people and coverage. Mignuti Chatbot instead answers automatically from your knowledge (PDF, website crawl, Q&A) with source citations. If the bot finds no answer, it cleanly points to your contact form instead of guessing.
What does it cost to get started?
Try it free with 100 messages, then Lite 9 €/month (500 messages), Starter 29 € (1,000), Standard 79 € (5,000), Pro 199 € (20,000). All prices net plus VAT, team seats included, cancel monthly.