Industry template · IT service providers
Chatbot for IT service providers — answer service, SLA and pricing questions from your own content
The problem
Prospects and clients ask the same things before and after signing: 'Which services do you offer?', 'What response times does your SLA guarantee?', 'What does managed support cost?', 'Do you cover Microsoft 365?'. Answering each one ties up engineers who should be resolving tickets.
How Mignuti Chatbot solves it
You drop in your service catalog, SLA terms and price list as PDFs, or let Mignuti crawl your site. The bot answers prospect and client questions 24/7 with source citations. It answers only from your data. It routes support tickets and quote requests to your contact form — there is no live chat or human agent.
Questions it answers
- “Which managed-service packages do you offer?”
- “What response times does your SLA guarantee?”
- “What does monthly support for 10 workstations cost?”
- “Do you support Microsoft 365 migrations?”
- “How do I open a support ticket?”
But: how does it behave on MY site?
Paste your URL below. We crawl up to 5 pages in under 10 seconds and you chat with your own content — no sign-up.
FAQ
Can the bot open a ticket or send a binding quote?
No. The bot answers questions from your stored content and routes support tickets and quote requests to your contact form. It makes no binding commitments and invents no prices or SLA terms.
How does the bot know your services, SLA and prices?
From the content you upload or let it crawl (service catalog, SLA terms, price list). It answers strictly from that, with source citations — it does not access the open internet. If information is missing, it says so honestly.
What happens to enquiry data?
End-users are asked in the permanent EU AI-Act disclosure not to share sensitive data; inbound messages are PII-redacted (emails, phone numbers) before being forwarded to the LLM. For anything concrete, the bot points to your contact form.
Live in 60 seconds — your bot for IT service providers.
Try it free with 100 messages, no credit card. Hosted in Germany, GDPR-compliant, DPA included.