Industry template · Software & SaaS
Chatbot for software and SaaS — deflect support tickets from your own docs and FAQ
The problem
Just after midnight a user gets stuck resetting a password and opens a ticket — even though the answer has been in the docs all along. By morning the usual companions are waiting alongside it: 'Which plan includes the API?', 'How do I export my data?', 'Why is my integration failing?'. Support works through questions it should never have received.
How Mignuti Chatbot solves it
Let Mignuti crawl your documentation and help center, or upload your docs, FAQ and pricing as PDFs. The bot gives self-service answers 24/7 with source citations, so users can act without waiting. It answers only from your content. Sales questions and issues it can't resolve are routed to your contact form for escalation.
Questions it answers
- “How do I reset my password?”
- “Which plan includes API access?”
- “How do I export all my data?”
- “How do I invite team members?”
- “Where do I find the changelog?”
But: how does it behave on MY site?
Paste your URL below. We crawl up to 5 pages in under 10 seconds and you chat with your own content — no sign-up.
FAQ
Can the bot resolve any ticket or make sales commitments?
No. The bot gives self-service answers from your docs and routes sales questions and anything it can't resolve to your contact form for escalation. It makes no binding commitments and invents no features or prices.
How does the bot know your product?
From the content you upload or let it crawl (docs, FAQ, pricing, help center). It answers strictly from that, with source citations — it does not access the open internet. If information is missing, it says so honestly instead of guessing.
What happens to user data?
End-users are asked in the permanent EU AI-Act disclosure not to share sensitive data; inbound messages are PII-redacted (emails, phone numbers) before being forwarded to the LLM. For escalation, the bot points to your form — there is no live chat or human agent.
Live in 60 seconds — your bot for Software & SaaS.
Try it free with 100 messages, no credit card. Hosted in Germany, GDPR-compliant, DPA included.