Industry template · Medical practices
Chatbot for medical practices — answer patient FAQs without giving medical advice
The problem
Every call the front desk picks up comes at the expense of the patients waiting at the counter — and it is nearly always the same information: 'Are you taking new patients?', 'Do I need a referral?', 'When are consultation hours?', 'Do you offer video appointments?'. The practice pays for it twice: in staff time on the phone and in waiting time at reception.
How Mignuti Chatbot solves it
Your practice info, opening and consultation hours, services and referral rules go in as a PDF. Mignuti Chatbot answers organisational patient questions 24/7. Built-in guardrails refuse any diagnosis, symptom assessment or treatment recommendation and point to booking an appointment — protecting you from liability and medical-advertising rules (HWG).
Questions it answers
- “Are you accepting new patients?”
- “Do I need a referral to see a specialist?”
- “What are your consultation hours on Fridays?”
- “Do you offer video appointments?”
- “How do I request a repeat prescription?”
But: how does it behave on MY site?
Paste your URL below. We crawl up to 5 pages in under 10 seconds and you chat with your own content — no sign-up.
FAQ
Does the bot give medical advice or assess symptoms?
No. Mignuti Chatbot is configured to refuse diagnoses, symptom assessments and treatment recommendations and to direct users to book an appointment. That is intentional — it keeps the bot out of liability and medical-advertising questions (HWG).
What about sensitive patient data?
End-users are asked in the permanent EU AI-Act disclosure banner (contractually fixed in our TOS) not to share sensitive health data. Inbound messages are PII-redacted (emails, phone numbers, insurance IDs) before being forwarded to the LLM.
Can patients book appointments through the chat?
The bot answers questions and points to your existing booking system or contact form for scheduling. A real calendar integration is not part of v1.0.
Live in 60 seconds — your bot for Medical practices.
Try it free with 100 messages, no credit card. Hosted in Germany, GDPR-compliant, DPA included.