Industry template · Physiotherapy
Chatbot for physiotherapy practices — answer prescription and appointment questions without diagnosing
The problem
The patient has barely settled on the couch when the phone rings at reception — with the same organisational questions every time: 'Do I need a prescription?', 'How long is my prescription valid?', 'Do you bill public health insurance directly?', 'Do you offer lymph drainage?'. Either the treatment is interrupted, or the call goes unanswered.
How Mignuti Chatbot solves it
Via PDF upload or website crawl, you supply your services, prescription rules, billing info and opening hours. The bot answers organizational questions 24/7 in the patient's language with source citations. It answers only from your data. A built-in guardrail refuses anything that looks like a diagnosis or treatment recommendation and directs the patient to book an appointment — this keeps the bot out of HWG and liability territory.
Questions it answers
- “Do I need a doctor's prescription to book?”
- “How long is my prescription valid?”
- “Do you bill directly with public health insurance?”
- “Do you offer manual lymph drainage?”
- “What are your opening hours?”
But: how does it behave on MY site?
Paste your URL below. We crawl up to 5 pages in under 10 seconds and you chat with your own content — no sign-up.
FAQ
Can the bot tell a patient what's wrong with their back?
No, and that is deliberate. Mignuti Chatbot is configured to refuse diagnoses and treatment recommendations and to direct the patient to book an appointment instead. This is a feature, not a limitation — it keeps you clear of HWG (German Therapeutic Products Advertising Act) and liability risk.
How does the bot know your services and prescription rules?
From the content you upload or let it crawl (service list, prescription and billing rules, opening hours). It answers strictly from that, with source citations — it does not access the open internet. If information is missing, it says so honestly and points to your contact form.
What happens to patient data?
End-users are asked in the permanent EU AI-Act disclosure not to share sensitive data; inbound messages are PII-redacted (emails, phone numbers) before being forwarded to the LLM. Appointment booking and real calendar integration are not part of v1.0 — the bot points concrete requests to your contact form.
Live in 60 seconds — your bot for Physiotherapy.
Try it free with 100 messages, no credit card. Hosted in Germany, GDPR-compliant, DPA included.